Return Policy

Refund and Return Policy

Thank you for shopping with LEARN EARLY. We take pride in our PaperTrap learning pad and our learning resources, and we want you to be completely satisfied with your purchase.

As an Australian business based in Perth, WA, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Please read our specific policies below regarding digital downloads and physical products.

1. Physical Products (PaperTrap Learning Pads and Prints)

This applies to all physical items shipped within Australia, including our physical prints and the multi-functional PaperTrap learning pad..

Change of Mind Returns If you change your mind about a physical product, we offer a 14-day return policy from the date of delivery, subject to the following conditions:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Faulty Items If your physical product arrives damaged, defective, or does not perform as described, you are entitled to a replacement or refund.

  • Please contact us within 7 days of receiving the item.

  • Include your order number, a description of the fault, and clear photographs of the damage.

  • If the item has a major failure, you can choose between a refund or a replacement. We will cover the return shipping costs for faulty or damaged goods.

2. Digital Products

Due to the immediate, non-tangible nature of digital downloads, all sales of digital products are final and non-refundable once the file has been accessed or downloaded.

However, we want you to have a seamless experience. We will gladly work with you to resolve the issue or provide a replacement file if:

  • The digital file is corrupted, damaged, or cannot be opened.

  • You accidentally purchased the exact same digital product more than once.

  • There is a technical error on our end preventing you from receiving the product.

3. How to Initiate a Return or Refund

To start a return or request a refund for a faulty digital/physical item, please follow these steps:

  1. Access the Contact Form thru our website, or email us at learnearlyau@gmail.com with the subject line: Return Request - Order #[Your Order Number].

  2. State the reason for your return clearly in the body of the email.

  3. For physical faulty items, please attach photos of the defect.

  4. Our team will review your request and respond within 2 business days with further instructions and our Perth return shipping address.

4. Processing Refunds

Once your physical return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Need Help?

If you have any questions about this policy before making a purchase, please don't hesitate to reach out to us at learnearlyau@gmail.com or via our Contact Us page.